Frequently Asked Questions

1.   Who are you?
2.   Where are you?
3.   How can I trust you?
4.   Why should I order from you guys?
5.   If I order from GWDish can I enjoy all of Dish Network promotion offers?
6.   Why do you need my Social Security Number?
7.   Can My Digital Video Recorder (DVR) record a show while I watch a different show?
8.   What if there are trees blocking the sky around my house?
9. Who sends me my monthly bill?
10. Can I get DISH Network if I rent?
11. Is there a contract to sign?
12. What are qualified programming packages?
13. Is there an activation fee?
14. I want International Programming. Is a second Dish required?
15. Where is my equipment coming from?
16. Do I have to pay for equipment and installation?
17. Is there any hidden charge?
18. What if I move?
19. What if I cancel Dish Network service prior to end of 24 months?
20. Do I have to return the equipment if I cancel the service?
21. Why 24 months?
22. Who will install my system?
23. Do you install on weekends?
24. How soon can you install my system?
25. How many rooms of equipment can I order?
26. How to avoid second room charges?
27. How can I get $50 credit?
28. How to get your $60 extra bonus?
29. What if I have questions not answered here?

1. Who are you?
We are an authorized top level Dish Network OE partner. We sell Dish Network service nationwide.

2. Where are you?
We are located at Philadelphia suburb.

GWDish.com
540 Pennsylvania Ave, Suite 101
Fort Washington, PA 19034

3. How can I trust you?
We have been in business for two years. We keep our customer’s information strictly confidential. Thousands of our customers are concrete evidence of our excellent reputation.

4. Why should I order from you guys?
There are over thirty thousand of Dish Network retailers in USA. You can order your Dish Network service from any retailer or directly from Dish Network. However GWDish.com offers the best deal! Why? Because we share part of our commissions with you. We want your business.

5. If I order from GWDish can I enjoy all of Dish Network promotion offers?
Absolutely. You will enjoy all of the standard promotion offers plus our extra promotion offers!

6. Why do you need my Social Security Number?
DISH Network needs your social security number for a minor credit check no matter who you buy your DISH service from. We ask your information up front so there are no surprises to the customer. This credit check is for two reasons: 1) Since the equipment is owned by DISH Network and given to the customer in their homes, they want to prevent people from ordering their service, cancel, and run off with thousands of dollars worth of electronics. 2) A credit check safeguards us and DISH Network from internet fraud.

7. Can My Digital Video Recorder (DVR) record a show while I watch a different show?
Yes! DISH Network's Digital Video Recorders (DVR) are capable of recording up to 100 hours* of programming on a 120 GB hard-drive. It also includes DISH Video-On-Demand Service that provides the ability to pause live TV, skip recorded commercials and create instant replays. Up to 9-day extended Electronic Programming Guide.

8. What if there are trees blocking the sky around my house?
As for the trees, the only way to check is to have an installer come out and survey the area. In some rare cases, the trees do block the signal.

9. Who sends me my monthly bill?
Your monthly bill comes from DISH Network.  

10. Can I get DISH Network if I rent?
Yes, but you need to provide a letter of approval from your landlord.

11. Is there a contract to sign?
Yes. You need to sign a 24-month contract (DHA 24).  You must keep at least one qualified programming package for 24 months.

12. What are qualified programming packages?
Dish Family or higher; AT100 or higher; Dish Latino or higher; Chinese Great Wall TV Package; Arabic Elite Super Pack; Greek Antenna Package Plus ERT; Hindi Mega Pack; Polish Super Pack; Portuguese Brazil Elite Pack; Russian Mega Pack.

13. Is there an activation fee?
No. However you will have to pay $49.99 activation fee if you do not sign the 24-month contract.

20. Do I have to return the equipment if I cancel the service?
Yes. However if you already use the equipment for a long time, it becomes old and out of date. Dish Network may not want you to send it back. Ask Dish Network when you cancel.

21. Why 24 months?
If you really do not want to sign the 24-month contract, we can still install Dish Network system for you. However the 24-month commitment is the best deal. You will enjoy all promotions and rebates. All promotional deals are not for you if you do not sign the contract. You will have to pay activation fee and installation fee, etc.

22. Who will install my system?
Dish Net work installers will install your system. GWdish.com may install your system if you live in greater Philadelphia area.

23. Do you install on weekends?
Yes. You can schedule your appointment on Saturdays and Sundays.

24. How soon can you install my system?
If you are lucky you can get your system installed the next day. Usually we install your system between 1-7 days.

25. How many rooms of equipment can I order?
You can order up to 4 rooms of equipment. You will receive up to 4 remote controls. Each TV can play different channels.

26. How to avoid second room charges?
If you order for two rooms, please connect your receiver to your phone line. Dish Network will waive your second room charges. If you do not connect the receiver to the phone line, you will be charged $5 per month. To save $5 per month, please connect the phone line. Why? Because Dish Network wants to sell more “Pay Per View” programs. The PPV orders go through phone line. If you do not connect your phone line, they can never get any PPV orders from your remote controls. They waive your $5 monthly charge to treat your phone line connection.

27. How can I get $50 credit?
Dish Network offers $50 credit for new customers who sign the DHA-24 contract with a qualified program package. You do not need to apply for this. Dish Network will automatically give you $50 credit on your 1st month bill.

28. How to get your $60 extra bonus?
We will send you a $60 check within one month from your installation date -- Automatically!

GWdish.com Home  Order Now  Programming   Receiver  FAQ  About Us  Chinese Page